Privacy Policy

1.0     Privacy Notice

1.1     We take your privacy very seriously and are committed to protecting it. To make your experience with us as smooth as possible, you will be required to provide the following data: Name, Email address, Telephone number, Billing address, Shipping address and a credit or debit card number and associated details. This will allow us to process and successfully fulfil the requirements of your order, we will also be able to notify you about your order status updates.

1.2    How Do We Use Your Personal Information?

We will use your personal information in several different ways. Your email address will be used to send a confirmation email to you once you have placed your order with us, it may also be used to send promotional emails that will include discount codes and information on new releases, sales and re-stocks. Your home address will be required for us to send you your parcel containing the products that you have ordered.

1.3     Who Do We Share Your Personal Information With?

We will never sell your personal information and at no point will we share it with anyone that does not absolutely require it. We will have to share your name and shipping address with delivery companies to get your orders to you. In this situation we will do our best to select reliable and secure delivery operators to uphold the security of your personal information. If you choose not to provide the relevant required information, then we may be unable to successfully perform the requests that you have asked of us.

1.4     What Rights Do You Have Over Your Personal Information?

1.4.1     You have the right to withdraw and unsubscribe from the NEO contact list at any point.

1.4.2     If you have an account with us and you don’t wish to receive any more emails from us then you can email our admin team at ‘’ and include the word ‘Remove’ in the subject line and you will be removed from our email list.

1.5     How Long Do We Hold Your Personal Data For?

We will hold your personal data for as long as you hold an account with us and as long as is necessary to comply with our legal/regulatory obligations, resolve disputes, prevent fraud and abuse or enforce our terms and conditions. Once our contract with each other has come to an end, all personal data will be destroyed.

2.0     Cookies

2.1     A cookie is a small text file that is stored on your computer when you enter a site, the NEO website uses these files to respond to you as an individual, such as recognising the items in your shopping basket and what currency you have chosen the view the stock in. By accepting these it will help to improve your experience whilst shopping with us. All shopping websites use cookies and it would be impossible to shop online without them.

3.0     Website Designs and Illustrations

3.1     All product photos and illustrations on this website and in our promotional advertisement are our own and have been produced within a photoshoot that we have taken control of. The products that you see have been designed by us before being sent to a manufacturer for mass production. We put a lot of time and effort into creating a product both in terms of the clothing and the experience whilst being on our site that you can be happy with, however mistakes do sometimes occur so please let us know if you notice anything that doesn’t seem right.

3.2     All media, descriptions and coding are property of NEO Loungewear and it may not be copied without permission from the company.

4.0     Changes to The Policy

4.1     The Privacy Policy of NEO Loungewear is under regular review. Any changes that are required will be updated on this page and you will be contacted via email to be fully informed.